We’re looking forward to Halloween this year! We’ve made some improvements to help with the demand. There are some changes made with shipping, new credit card processing with Square, and we’re keeping a bigger inventory of items. We’re experiencing issues with USA -based credit cards being declined due to us being located in Canada.
To start, we’ve managed to improve our shipping calculator with a box manager. Though we still can’t seem to get Tracked Packet results to appear, it should be able to package multiple items into a box and calculate a fairly accurate shipping rate. Canada Post does occasionally go down for maintenance on Saturday evenings/ Sunday mornings, so if you cannot get a rate for shipping your order, please call or e-mail us for assistance, or try again a few hours later. To have your order arrive in time for Halloween, order early. If you’re ordering in October, consider Expedited shipping, or even Xpresspost to ensure it arrives in time.
New Payment Method
We’ve installed a new payment option. We can now can process credit card payments through Square. You will see this new option in step 2 of the checkout process, new fields for entering your credit card number, expiry date, CCV number and zip/postal code. When entering a credit card during checkout on our site, the information will be securely transmitted and processed by Square. We do not store any credit card data. It should be just as easy as using PayPal.
USA Credit Card Declines
We are still receiving frequent credit card declines through both PayPal and Square from our American customers. We’ve had our site examined by our developer, created tickets with PayPal support and notified Square. This isn’t an error with any of these sources. The issue is that we are located in Canada, and it would seem that vigorous security measures by credit card issuers have disabled international payments by default. We recommend that our American customers contact their credit card issuers to allow for international transactions so that payments on our site aren’t blocked. In almost every instance, the 2nd attempt at payment is granted once the block for international transactions is removed from your card.
Finally, this year we’ve decided to make a massive inventory ahead of time for the Halloween season. Usually we dislike keeping a huge stock of prosthetics made as they take up space and can sometimes be difficult to store. This year we’re trying out having a large stockpile of hot foam latex pieces since we’ve found a reliable method to store these pieces with flat bins to keep them safe and free of being folded, warped or damaged. So bring it on! We’re always diligently working on orders and are aiming for a 24-48 hour turnaround time on orders for blank hot foam latex pieces. We still need a few days for preparing painted pieces and slush cast pieces, please keep this in mind when choosing a shipping speed.
A New Contender for Biggest Muzzle.
We’re hungry to show off our newest muzzle, it’s our biggest and fattest yet!
A Hippopotamus Muzzle! Perfect for productions of Madagascar the Musical, or if you’re just going for a gluttonous look. It has a big wide mouth, big lips and big teeth too.
Foam Latex Hippopotamus Muzzle Prosthetic Mask for FX Makeup
We’re please to announce three new pieces are now available.
First up is our Reindeer Nose. This is a friendly-looking piece that can be used for all types of deer and antelope. It was modeled after a reindeer, so it’ll be be perfect for holiday productions.
Next is our Large Eagle / Hawk Beak. This is a HUGE piece that extends 11cm (4.5″) off your face. It was modeled after a bald eagle, and can be useful for many raptor birds like hawks, eagles and vultures… or cosplay of Braviary. ^_^
Last up is our Seagull Beak. This is our longest beak yet; it extends 13 cm (5″) off your face. It may be a unitasker intended to be a seagull which has a pretty unique shape, but it certainly can be painted in many different ways. It’ll be very useful for productions of The Little Mermaid for Sid the seagull… or cosplay as a Wingull ^~^
Although the potential lockout or strike between Canada Post and its union isn’t yet resolved, we’re glad to announce that we’ve found and implemented what is likely the least expensive interim solution for shipping..
We’re implemented shipping rates through e-shipper, a 3rd party that will scrape and provide rates from multiple carriers. They have much bigger volume discounts with all these carriers than what we could get by ourselves with UPS. They also provide rates with DHL, FedEx, Purolator and a few other carriers as well. So for now, this will likely be the least expensive shipping we can provide for the duration of this issue between Canada Post and its unions.
We’ll make an announcement once Canada Post shipping has returned to normal. We appreciate everyone’s patience with the situation, we will continue to make prosthetics and ship out orders and not let this speedbump get us down!
As some of our customers may have noticed, we’re no longer providing inexpensive shipping quotes with Canada Post.
Due to the ongoing labour dispute between Canada Post Corporation and the Canadian postal workers union, where there could be a strike or lockout on July 2nd, 2016; we will be unable to ship using Canad Post’s services such as small packet air and tracked packet for the time being.
We will be shipping our remaining Canada Post orders today and tomorrow and they should have more than enough time to leave the country before they’re affected by any disruption. Suspending Canada Post as a shipping method is necessary lest we have orders trapped within their system for weeks.
For the time being, we have implemented UPS for shipping our orders and we are also applying a $5 CAD discount on UPS shipping to ease the increased shipping cost to our USA-based customers. We realize that international shipping outside North America will be expensive for now, but this is the best we can offer outside of the national mail service. We are also exploring a volume discount with UPS which will further ease the cost, and we’ll announce it as soon as it becomes available. We apologize for the inconvenience this causes, we will continue to make and ship orders throughout this time.
As for an estimate on how long this will last for, the last work stoppage in 2011 lasted for 3 weeks until the Canadian government led by Stephen Harper passed back to work legislation, which was later found to be illegal. This time around, we don’t know how long it will last.
After too long of a time since we’ve last uploaded a new video, we’ve started shooting and editing new applications lately and we finally have something new to share!
It’s a tutorial explaining how to apply foam latex prosthetics when you have facial hair such as a beard and/or a mustache… all without shaving it off! Check it out, and let us know if there are any other topics you’d like to see us cover.
The holidays are coming up fast. There’s still time to get your Grinches, reindeer and other pieces for your pageants, parades and plays. Faster shipping options are available to meet your dates.
Also we’ve reached the time of the year where we’ve needed to disable Pros-Aid adhesive, liquid latex, cabo-patch and pax paint. With freezing temperatures, these items can be ruined if they’re frozen in transit, so they won’t be available again until the spring. We apologize for any inconvenience, but we just cannot control the seasons.
We’re pleased to debut two new bird beaks this Friday!
First up is our new “Small Eagle / Hawk Beak”, which is a replacement for our older “Hawk Beak.” It’s a new version which has far more detail and a much more defined shape, making it perfect for all sorts of raptor birds (birds of prey)
Second is an all-new piece, “Small Duck Bill”. We finally made a quacker for your face. This beak is broad and flat, perfect for realistic or cartoon ducks of all sorts.
We have several other beaks underway and plan to make several more. Keep an eye out for a Crow/ Raven Beak, Owl Beak and Large Eagle / Hawk Beak soon!
Halloween is fast approaching, it’ll be here in 17 days! There’s still time to place orders. We can ship worldwide in time for October 31st; simply use faster shipping methods.
In other news, it’s been a while since we’ve had the time to make new pieces. With changing over our production molds to resin from plaster, increasing their lifespans significantly, we now have more time to dedicate towards sculpting new pieces. We have several pieces underway at the moment, some are half done, some just starting out.
For this update, we have a new Bulldog Face! It’s a huge piece with alot of character, perfect for anyone wanting a bulldog or mastiff face. We’ll be sure to take some application photos and videos after the Halloween season is over. For now we’ve painted it up in browns and black as an example.
Halloween season is upon us and it is always a very busy time of the year.
To kick things off, to go along with our new site, we’ve started doing more prosthetic application photos, such as this demonic Krampus – like goat we’ve put together with our Sheep / Goat Nose and 3″ Horns.
Our Sheep / Goat Nose applied & painted.
As always with Halloween, we strongly encourage everyone to order early to avoid any last minute rush. As time goes on, shipping methods and costs will go up. For example, orders shipped after October 19th will need a faster method than Small Packet Air to ensure a Halloween delivery.
Also during this time of the year, although we can customize existing prosthetic pieces, we won’t have time to sculpt all-new pieces for those thinking of requesting a custom sculpture to be made.
Have a fun and spooky time this Halloween with our noses!